Terms of use

AcademIQ is a school management platform operated by Academiqs LLC, doing business as AcademIQ, 122 Sims Ave, Lakewood, NJ 08701 (“AcademIQ”, “we”). These terms govern the use of the platform at academiqs.app and every school’s address on it, the parent portal, and the text-message program described below. By using any of them you accept these terms.

The service

A school subscribes to AcademIQ and uses it to keep its own records — attendance, grades, conduct, points, report cards — and to reach its parents through a parent portal and, where the school switches it on, text messages. The school is the customer and the owner of its records; its staff and its parents use the platform under the school’s own arrangements. AcademIQ provides the platform and sends messages on the school’s instruction.

Accounts and use

• A sign-in is personal. Keep it to yourself and tell the school if it is lost.
• Use the platform only for the school’s work and only as your role allows. Do not try to reach another person’s or another school’s records.
• What the school enters is the school’s; what a parent enters about a child is the parent’s to correct through the school.
• We may suspend an account that is used to harm the service or anyone on it.

SMS / text messages

Program name: AcademIQ school alerts.

Who sends: each school is the sender, from its own number; AcademIQ is the platform that sends on the school’s behalf. Every text names the school.

What is sent: attendance, grades and tests, conduct notices, calendar changes, at-risk status and school announcements to parents who opted in; attendance confirmations and school notices to staff who opted in.

How a number opts in — never by a text from the school asking, never by “reply YES”, always started by the phone’s owner or signed for by them:

• the consent checkbox in the parent portal, where the school uses it;
• the school’s public sign-up page, which texts a six-digit code to the number to prove it is the person’s;
• an email invitation from the school whose link opens a page with the wording and an unticked box;
• texting JOIN to the school’s number, for a number the school already has on file;
• a signed paper consent form recorded by the school office;
• for staff, the consent checkbox on the staff member’s own profile.

The box is unticked until the person ticks it. The school keeps a record of each opt-in: the number, the method, the time, the wording agreed to, and the address it came from. One confirmation text follows:

Confirmation

AcademIQ: You're signed up for [school] alerts: attendance, grades & announcements. Up to 10 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Frequency: up to 10 messages a month from a school; message frequency varies. Rates: message and data rates may apply according to your mobile plan; AcademIQ and the school charge nothing for receiving texts.

Opting out: reply STOP to any message at any time (UNSUBSCRIBE, CANCEL, END, QUIT and STOPALL do the same). You receive one confirmation and nothing more; it stops texts to your number from every school on AcademIQ. Reply START to subscribe again. You can also untick the box in the portal or on your staff profile, or ask the school office.

The STOP reply

You have been unsubscribed from AcademIQ school alerts and will receive no more texts. Reply START to resubscribe.

Help: reply HELP to any message for the school’s help line, contact the school office, or email support@academiqs.app.

The HELP reply (from a number no school recognises)

AcademIQ school alerts: attendance, grades & school notices from your school. Help: support@academiqs.app. Msg & data rates may apply. Reply STOP to cancel.

Consent is not a condition of enrollment, of any purchase, or of any service. Mobile numbers and SMS consent are never sold or shared with third parties for marketing. Messages are sent to U.S. mobile numbers on all major carriers; carriers are not liable for delayed or undelivered messages. Full description, with every sign-up method and sample messages: Text alerts.

Privacy

How information is handled is in the Privacy Policy, which is part of these terms.

Availability and liability

We work to keep the platform available and accurate, but it is provided as it is: we do not promise that it will be uninterrupted or free of error, and a text or an email may be delayed or not delivered for reasons outside our control. To the extent the law allows, AcademIQ is not liable for indirect or consequential loss arising from the use of the platform, and its liability to a school is limited to what the school paid for the service in the preceding twelve months. Nothing here limits a liability that cannot be limited by law.

Changes and ending

A school may end its subscription under its agreement with us and take a complete copy of its data. We may change these terms; a change that matters is posted here with a new date, and continuing to use the platform afterwards means you accept it.

Governing law and contact

These terms are governed by the laws of the State of New Jersey, United States. Questions: Academiqs LLC, doing business as AcademIQ, 122 Sims Ave, Lakewood, NJ 08701 · support@academiqs.app · academiqs.app.